A typical answer from Nissan and Infiniti....

Just say it's normal. That should fix the problem!

You: Hey, my Clutch is notchy and hard to shift, what's the problem?

Infiniti / NIssan: It's normal. You are driving a high performance vehicle. It's suppose to be notchy.

You: My car burns oil. What's the deal?

Infiniti / Nissan: It's totally normal. You are driving a high performance vehicle. If you're not burning oil, you're not driving it right.

You: My compression rod bushing is cracking at just 15k miles. What's the deal?

Infiniti / Nissan: That's normal. When driving a high performance vehicle, things break.

You: But, didn't Infiniti issue a TSB on the bushing? Replacing it with a redesign bushing?

Infiniti / Nissan: Yes, but that's not the point. Our designer didn't take into consideration that this is a high performance vehicle. We only do short therm testing for the vehicle. After all, you're driving a high performance vehicle. Thing's are suppose to break.

You: My window motor stopped working. This is the 5th this this has happened. I don't have $100 to fix it because I bought a Nismo bodykit and some spent another $100 to make my roof look like a Scion. What's the deal?

Infiniti / Nissan: Yes, we hear that a lot. But you don't need be concerned. You are driving a high performance vehicle. Since the car is so fast, it causes the motor to get loose over times and fall apart. But it's totally normal. Don't be surprised if you have to replace this every month. We have a special on this window motors. For only $500 a year, you get unlimited replacement on this motors. Would you like to sign up?

You: I'll pass. I have another question. I was driving on the highway and my sunroof flew off. WTF is up with that?

Infiniti / Nissan: LMFAO. Seriously? Hold on. Let me contact corporate..........

15 minutes later. Yes, I see that this is normal. You are driving a high performance vehicle and things break. What do you expect? Just because the name is Infiniti doesn't mean it'll last infinitely. Rest assured that we stand for quality. If you can find the sunroof that flew off, bring it back here and I'll have my tech superglue is back on. Don't worry if it's broken in tiny pieces. We can glue it all back together good as new.

You: Uh, but I want a new Sunroof glass.... I don't what my shit looking ghetto as fuck.

Infiniti / Nissan: To late for that. I see you have GTR overlays on your tails and a body kit that doesn't fit properly. You car is ricey as shit. Now, if you want a new glass, you'll have to pay for it.

You: How much?

Infiniti / Nissan: Let me see. Ok, here it is. For the glass, you're looking at $3,500. Since we don't sell just the glass, you have to buy the entire rail, headliner, and basically the entire top half of the car.

How will you be paying for this?

You: I'll pass. I'm saving up for my cold air intake. How about I find a glass at the junk yard? How much would labor cost?

Infiniti / Nissan: For labor, we charge $55 an hour.

You: Sweet! Another question. My AC comes on for no apparent reason and my radio stopped working? Can you fix this?

Infiniti / Nissan: Fix what? It's totally normal. This is a high performance vehicle. But, the issue with this is the Bose unit. It's defective. You can't blame us for that.

You: But you said it was normal? I drive a high performance vehicle?

Infiniti / Nissan: Correct. It's normal for our cars to break down and fall apart. Infiniti means you'll end up here at the dealership Infinitely because our cars break down a lot.

You: I see. Also, my car overheats and my fans aren't running any longer. I noticed that there was a recall for the fan motor. Can you fix this for me?

Infiniti / Nissan: No. The recall is for 2004+. You drive a 2003. What you asking for all this free shit? You a fucking socialist? You expect Infinti to pay for everything?

You: Well, I'm 16 and I don't have a lot of money. I thought I was getting into a "Luxury" Vehicle. This car was made in Japan. What is it breaking down so much.

Infiniti / Nissan: WTF? You a fucking tool bag or what? Haven't you been listening? You are driving a high performance vehicle. It's suppose to fall apart.

You: I see. Well, can you tow my car back to my house. I don't have money to fix all the problems. I just bought wheels and body kits and it's just sitting in my room right now. I don't have money to buy tires yet and to get everything painted.

*** Sticky *** Post your own horror stories here

So you bought a G35? Let me be the first to say, I'm sorry. I feel your pain. I too have the misfortune of owning this POS of a car.

Who would have known this this car would have so many god damn problems. We all know every cars has it's issues. But the Infinit G35 Coupe is the only car I have owned that has TONS of problems. And most of these problems are recurring.

This car is definitely not a keeper. Not a car you would keep and pass on to your kids. Once you are passed the Warranty Period, it's time to dump it to some other poor sap.

Feel free to share your Horror stories here.

Infiniti at your service!

More quality customer care and support from your nearby Infiniti.  This must be the "White Glove" treatment Infiniti is referring to.   As stated before, I had a much BETTER overall dealership experience at Honda and Acura.

Infiniti of Peoria...bull**** *** dealership
From MyG37.com 

So I had my clutch, flywheel, throwout bearing, and pilot bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popping 1st gear out while driving, and also grinding 2nd gear. Got my transmission replaced at that point.

Fast forward 6k miles later, and the vibration is back. So I take my car to Infiniti of Peoria which is 2 miles away from my house. (The only reason why I ever went to Infiniti of Scottsdale was because it was closer to my work).

I talk to a service advisor there (Josh Gaffiny) who is an awesome guy. I talk to him about getting my car serviced there for the vibration issue as well as a few other warranty items which needed to be addressed (Brake vibration, 3rd time. Peeling dash, 2nd time. Hood struts going out, 1st time). He tells me no problem. On this same day, which was on April 14th, a technician named Gary took my car for a test drive with me in it and confirmed that the vibration was present and not normal.

The next day he (Josh) calls me back, and tells me I can not bring my car in for the transmission issue because his service manager does not want to work on it out of fear that if the other dealership messed something up, he would have to foot the bill. I tell him that is fine if that is the standard operating procedure.

Horror Stories - From Stephanie

 Here is a horror story from an individual which owns 4 Infiniti vehicles and will never own another Infiniti vehicle ever again!  I don't blame them.  After owning a G35 Coupe and experiencing all the problems with both the vehicle and the service I received from the dealership, I will never go back. 


I received better customer service from the Acura Dealership on a 10 year old car! And that car had LESS problems then my 2006 G35 Coupe. 



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HORROR STORIES - 4/9/2011


Your Name: stephanie
Message: April 9, 2011
 
Honestly, the lack of professionalism is appalling, I am offended that this dealership has the nerve to charge for thing that were promises and/or paid for when we leased our car. Such as car rental and maintenance to name a couple of thing off hand. We paid for an all inclusive maintenance package that was supposedly to cover all serves on this car. OH but against better judgment we went to a dealership that I swore I’d never to do business with again. I waited for this car for twenty years and was not going to pass it up. I wish I had.
 
I am also dismayed at the fact I have been sent brochures offing 2012 at a huge discount far less than I am currently paying. So you see why after owning four Infinities two Gs one M30 convertible and this one, I will never own another.
 
Now we feel as though we have been shafted all the way around on this car. Your offer has just added salt to our wounds.
Furthermore I will let it be known to all at the car wash, supermarket, any were I am with the top down just how unhappy we are and why.

Sincerely
Stephanie

My 13 day nightmare in a Infiniti G35 Coupe

And you guys thought I hated my G35 coupe? This guy blew out his back while driving a G35! WTF? This guy got rid of his G35 after only 900 miles put into the car. Was then forced to buy back his old car for 3 grand more and took a 6k+ depreciation value hit on the G35 he gave back to Infiniti. He also lost his 4k down payment.

VERY LONG READ. But very interesting!

Read full account here:  http://forum.e46fanatics.com/showthread.php?t=280424