Infiniti at your service!

More quality customer care and support from your nearby Infiniti.  This must be the "White Glove" treatment Infiniti is referring to.   As stated before, I had a much BETTER overall dealership experience at Honda and Acura.

Infiniti of Peoria...bull**** *** dealership
From MyG37.com 

So I had my clutch, flywheel, throwout bearing, and pilot bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popping 1st gear out while driving, and also grinding 2nd gear. Got my transmission replaced at that point.

Fast forward 6k miles later, and the vibration is back. So I take my car to Infiniti of Peoria which is 2 miles away from my house. (The only reason why I ever went to Infiniti of Scottsdale was because it was closer to my work).

I talk to a service advisor there (Josh Gaffiny) who is an awesome guy. I talk to him about getting my car serviced there for the vibration issue as well as a few other warranty items which needed to be addressed (Brake vibration, 3rd time. Peeling dash, 2nd time. Hood struts going out, 1st time). He tells me no problem. On this same day, which was on April 14th, a technician named Gary took my car for a test drive with me in it and confirmed that the vibration was present and not normal.

The next day he (Josh) calls me back, and tells me I can not bring my car in for the transmission issue because his service manager does not want to work on it out of fear that if the other dealership messed something up, he would have to foot the bill. I tell him that is fine if that is the standard operating procedure.

On April 19th I called Infiniti Consumer Affairs and spoke with David who was quite helpful, and stated the dealership should work on my car regardless of which Infiniti dealer did the repairs prior. He told me I would get a call from someone in the next 24 hours.

I took my car back to Infiniti of Peoria that same day and spoke with Josh again and informed him of what ICA told me. He got his manager, Gus Briones (a very dishonest and fake person), who decided to take my car for a drive with me in it. He also noticed the issue. I said peachy, and left my car there and obtained a loaner vehicle.

On April 20th, at approximately 1pm, I get a call from ICA, from a rep named Erin (rude and apparently unable to comprehend basic communication skills, as every time I would tell her something, there would be a 15 second pause before she replied, as if reading from a script), who tells me that she spoke with Gus, who informed her that there is no issue with my vehicle. I politely informed her that Gus is a liar, and that both him and the technician (Gary) noticed the problem, and were able to replicate it on my car multiple times.
She then tells me there is nothing ICA can do about it since they go off of what the Service Manager (Gus the ****ing liar) tells them. I asked her if I take it to my own mechanic and he finds the problems and repairs it, can I send them the bill for reimbursement, and she tells me I would need to have an Infiniti dealer do the repairs. I then point out the paradox of the Infiniti dealer not wanting to fix it, and not wanting to reimburse me if I get it fixed. It went on and on in circles. It was like talking to a wall. I asked her why she does not talk to the technician, since I am hoping he is not a liar like his boss, and she tells me they only talk to the manager. So, ICA is completely useless. I don't really even know why they exist.

At this point I call Gus. I asked him why he told ICA there was no issue with my car, and he stated he is not confident they will be able to pin point the problem if they take my car apart, so he does not want to do it. I told him that there obviously is an issue that both he and Gary noticed, and he tells me he spoke with Gary, and they both feel there is no issue with my car. I point out to him that no other 6 speed G37 does this, like the one they were looking to sell me that I drove last time I was in there. The guy is an idiot, he is obviously not confident in his employee's ability to repair a vehicle or diagnose a problem, and does not give two flying ****s about his customers. Plain and simple.