More quality customer care and support from your nearby Infiniti. This must be the "White Glove" treatment Infiniti is referring to. As stated before, I had a much BETTER overall dealership experience at Honda and Acura.
Infiniti of Peoria...bull**** *** dealership
From MyG37.com
So I had my clutch, flywheel, throwout bearing, and pilot bearing replaced on my car at Infiniti of Scottsdale due to a vibration that was occurring in 1st gear. The vibration came back, and car started popping 1st gear out while driving, and also grinding 2nd gear. Got my transmission replaced at that point.
Fast forward 6k miles later, and the vibration is back. So I take my car to Infiniti of Peoria which is 2 miles away from my house. (The only reason why I ever went to Infiniti of Scottsdale was because it was closer to my work).
I talk to a service advisor there (Josh Gaffiny) who is an awesome guy. I talk to him about getting my car serviced there for the vibration issue as well as a few other warranty items which needed to be addressed (Brake vibration, 3rd time. Peeling dash, 2nd time. Hood struts going out, 1st time). He tells me no problem. On this same day, which was on April 14th, a technician named Gary took my car for a test drive with me in it and confirmed that the vibration was present and not normal.
The next day he (Josh) calls me back, and tells me I can not bring my car in for the transmission issue because his service manager does not want to work on it out of fear that if the other dealership messed something up, he would have to foot the bill. I tell him that is fine if that is the standard operating procedure.
